Legal

As previously notified on 6^th April 2022, the iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of severe weather on or about Sunday 27 March 2022 through to Tuesday 29 March 2022 in the Darling Downs & Granite Belt District and parts of the Southeast Coast and the Wide Bay & Burnett Districts of Queensland.

Services are impacted in the area bounded by and including, but not limited to, the area starting at Woodgate following the coastline south past Hervey Bay, Noosa Heads, and Redcliffe to Decker Park then west to Samsonvale. From Samsonvale the area turns southwest to Aratula, south to the QLD/NSW border, and following the border westerly past Wallangarra and Goondiwindi to the Talwood Boonanga Rd. The area heads northwest past North Talwood to Weengallon, northeast to Warra then north to Durah. From Durah the area turns northeast past Wigton to Blairmore, north to Coalstoun Lakes then northeast back to Woodgate. All suburbs and towns, offshore islands, and coastal areas serviced by Telstra within these boundaries are encompassed in this exemption.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Brisbane Courier Mail on 09/05/2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration. The impact in the affected region has been greater than initially estimated and as a consequence of continued weather effects, the expected date for resumption of normal service operations has been extended to 5 June 2022.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 30 March 2022 to 5 June 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.

The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd) is currently working to manage the impact to its network that has occurred as a result severe weather on or about Sunday 27 March 2022 through to Tuesday 29 March 2022 in the Darling Downs and Granite Belt, Southeast Coast, and parts of the Wide Bay and Burnett Districts of Queensland.

Services are impacted in the area bounded by and including, but not limited to, the area starting at Woodgate following the coastline south past

Hervey Bay, Noosa Heads, Brisbane and Gold Coast to the QLD/NSW border and following the border westerly past Mount Lindesay, Wallangarra and Goondiwindi to Talwood Boonanga Rd. The turns northwest past North Talwood to Weengallon then northeast to Warra. From Warra the area heads north to Durah, northeast past Wigton to Blairmore, north to Coalstoun Lakes then northeast back to Woodgate. All suburbs and towns, offshore islands and coastal areas serviced by Telstra within these boundaries are encompassed.

Severe weather events have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at https://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/. A copy of this notice will also be published in the Brisbane Courier Mail on 5 April 2022.

The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration.

As these circumstances are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 30 March 2022 to 8 May 2022 inclusive. This date is indicative only; customers should anticipate that some further delays may occur.